At Impleo, we are committed to delivering high-quality products and excellent service. If, for any reason, you are not satisfied with your purchase, we offer a replacement policy to ensure your satisfaction. Please review our return policy carefully to understand your options.

Eligibility for Replacement

1. Defective or Damaged Products:

   • If you receive a defective or damaged product, you are eligible for a replacement. Please notify us within 3 days of receiving the product.

2. Incorrect Product:

   • If you receive the wrong product, please contact us within 3 days of receiving the product to initiate the replacement process.

Replacement Process

1. Video Documentation:

   • To initiate the replacement process, you must provide video documentation clearly demonstrating the issue with the product. The video should clearly show the defect, damage, or the incorrect product received.

2. Submission Deadline:

   • Videos must be submitted within 5 days of contacting our customer service team. Requests received after this period may not be eligible for replacement.

3. Contact Customer Service:

   • Contact our customer service team at impleo.shop@gmail.com to report the issue and initiate the replacement process. Provide your order number, a brief description of the issue, and attach the video documentation.

Replacement Approval

1. Review Process:

   • Our customer service team will review the provided video documentation to assess the validity of the replacement request.

2. Approval Notification:

   • You will be notified of the replacement approval status within 3 days of submitting your request. If approved, we will provide instructions on returning the defective or incorrect product.

Returning the Product

1. Return Authorization:

   • Once your replacement request is approved, you will receive a return authorization and instructions on how to return the product.

2. Return Shipping:

   • You are responsible for the cost of return shipping. Please follow the provided instructions to ship the product back to us.

Replacement Shipment

1. Replacement Dispatch:

   • Upon receiving the returned product and verifying the issue, we will dispatch a replacement product at no additional cost to you.

2. Replacement Tracking:

   • You will receive a tracking number once the replacement product is shipped. Please allow 2 days for the replacement to reach you.

Terms and Conditions

1. Original Packaging:

   • To be eligible for a replacement, the product must be returned in its original packaging.

2. Tampering:

   • Products that show signs of tampering, misuse, or intentional damage will not be eligible for replacement.

By making a purchase on our website, you acknowledge and agree to abide by this return policy.

If you have any questions or concerns, please contact our customer service team at impleo.shop@gmail.com.